Emma Stansfield

Dip Stress Management & Wellbeing, Dip Management Coaching and Mentoring, Cert HE Psychology, Veterinary Defence Society, Knutsford UK

Email Emma

Utilising interpersonal skills to manage challenging client behaviour

Although unpleasant or abusive behaviour is never justified, it is important to consider what we do not know about the client's circumstances. It is human nature to make snap assumptions and...